Relaxo Footwear — Product not delivered

I have purchased a pair of shoes for my daughter 1.5 yrs old online from relaxo footwear on 27.09.2022 and the order id is C03316602 and it was shipped by courier name shadowfax and AWB no is SF86433502KR. And the date of delivery was 03.10.2022. However the product is not delivered till date and when the product is being tracked, every day the delivery date is being updated as next date. And there is no point of contact given where we can communicate with them.
It is a requested to intervene in the said matter and take strict action against both of them.