Relaxo Footwear — Refund not received and no positive response from the helping desk

Address:

AIR FORCE STATION AMLA MP 460553

Sir I have ordered a pair of shoes from relaxo footwear online with order no. [protected] and i have returned it as well and it has been received back to the store also This all happened in first of Feb but i have not received the refund yet
I have been trying to contact the help desk by call by mails but no positive response from the company.
Sir please it's a matter of concern of the company goodwill and peoples faith in it