Relaxo Footwear — return / refund

Address:	Bangalore, Karnataka
Website:	www.footprint360.com

I had ordered a shoe from reliance footprint on 20 oct 2017 & i had received the consignment on 24th oct 2017..
I found that the shoe was lose & wanted to get it exchanged with a smaller size. I had clearly mentioned that i have not preserved the box; in spite of this, the shoe was recalled.

Few days later i got an email that, i cannot get the refund since i had not preserved the box & the same shoes will be returned to me.

Since that day, i have been trying to contact reliance footprint on (+[protected] in vain. I have tried calling the toll free number at least 60/70 times but it never gets connected.

I have sent 7 emails to know the status on my shoes but haven't got a single reply & till date.

I do not understand -
1) when i had mentioned in my first email that i don't have the box then why was i asked to return the consignment.

2) i can't see the status of the delivery. Who will update me on the same.

3) who will take the responsibility if i dont receive the shoe in the same condition (Brand new).

This is the order #[protected] for my shoe. Hope you understand my plight & help me.

Regards,
Kamal datwani
[protected]
([protected]@gmail.com)