| Address: | Mohali, Punjab, 140103 |
Dear sir,
I purchased sparx shoes from relaxo store kharar (Kharar-chandigarh road) punjab recent on 04.08.2017 evening. When i wore shoes next day it was defected but i have to wore that shoes due to urgent visit. I came back to store on 07.08.2017 in morning to let check it because dealer told me at the time of purchasing that if there is any issue in shoes then you can change shoes within one week. (It was discussed in front of dealer + 2 shop boys) i visited him after 3 days. Meanwhile i tried to inform him on same day that your shoes is defected because at the time of purchasing he didnt provide me bill as he said its on line billing and bill will be sent to your email id. I checked my email id for his mobile/shop number 15-20 times in a day to inform him immediately. I also asked him to provide his business card but he refused and said its under printing. Well that time, i tried to find his store on google but there is only his store's picture available so i decided to go there after my visit. After that he refused to replace the shoes and said he will only repair the shoes from their factory/workshop rajpura. I had no option left that time so i told him to provide shoes soon. So he agreed to send shoes in evening bus (I live 13km approx form his store). I again asked him for bill he said i sent you on whatsapp but when i said i didnt received then got original bill from him.in evening at 1915 hrs he didnt call me so i took follow up and asked for my shoes he said he is sending but after 45 mins around 2000 hrs they told me you have to visit kharar as there is no bus service. I went there again to collect my shoes. That was packed and they told me its repaired from factory. There was already one bus was standing. At last i was happy but problem was there again. They fixed it with fevi quick or similar product badly. If i wear these shoes then it wont be able to run more than 1-2 months. So i am in problem and need replacement or my money back. I purchased one shoes pair & 2 ladies chappal on that day.
My main motto is to replace my shoes and to complaint his false commitments at every level he promised to me. I dont like to talk in detail about such a people but for clarity i have to write this and instead of happy i wasted my money and time. Now totally fed up with him.
Dealer name-manjeet singh
M. No.[protected]
My name-ajay
M. No.[protected]
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