[Resolved]  Reliance Big Tv — Rs. 400/- Recharged but not credited to account

Address:	600002
Website:	www.reliancedigitaltv.com/home.html

I own a reliance digital connection (smart card no.[protected], my account has been suspended multiple times though I have recharged for Rs. 750/- in the last 3 weeks and multiple times my account has been wrongly debited and account has been suspended for lack of balance, though I have recharged for more than what is required. I recharged for Rs. 400/- on 24.10.2015 at 8.04pm and activated Gold Pack for my account for which my account was appropriately debited, but 3 days later my account was converted into Parent-Child Connection and since then my account is being debited daily also for the same gold pack, therefore I am paying twice during the same month for the same service I am availing. I have spoken dozens of times with their customer care representatives to explain this issue, but they seem to not find the rs.400/- recharge that I did, they say its not updated in our system as a result of which my account has been suspended. Each time I speak to the customer care I am being promised that my issue is genuine and I will be refunded the amount in 24hours, but almost a month has passed but their 24 hours promise fails every single day. I have also sent them an email on [protected]@reliancedigitaltv.com about the same with screenshot of the sms they sent me upon my recharge, to which their standard response has been that my complaint will be resolved in 4hours, but there is no action till date. They have failed each and every promise they made. My account has been suspended 6 times since the day I purchased their service (04.09.2015) though I have recharged my account sufficiently, due to negligence in their service. I am having to go through this agony since the day I purchased this connection. I will never ever recommend anyone to buy a Reliance Digital Tv connection, they have the worst customer service I have ever experienced, they are not even able to resolve an issue for which I have provided all evidence and still they dont have the will to resolve the issue.