Reliance Bigtv — installation pending for booked connection

Address:

House no. 623, Block-E, SGM NAGAR, Faridabad, Haryana, 121001

Sir / madam,

I booked for new connection on company website "https://www.reliancedigitaltv.com/home.html" on 04:03:2018 but till date ie. 03:03:2019 its pending from company.
Whenever i am calling they are asking to wait for some more days. Recently company had announced independent dth which is the replacement of big tv and installing for old booked connection.
Today when i called for connection installation, they said its not possible now, kindly mail us to refund your booked amount, but i want connection for which i am ready to pay difference amount with changed rules.

The details are as follows:
Name: anil kumar verma
Booking date: 04:03:2018
Booking amount: 499/-
Registered mobile no: [protected]
Customer id: [protected]
Company contact no: [protected]

This is a matter of fraud and cheating by company, by getting booking amount and keeping for more than one year, now asking to initiate refund.

I want connection instead of refund.

Kindly help me to fight this company.

Thanks & regards;
Anil kumar verma
M no. [protected]