Reliance Footprint — No money refund

Address:

Balasore

I have purchased a foot wear from reliance foot prints and paid via debit card an amount of rs 709 (699+10 for carry bag). The sales person said he didn’t receive settlement confirmation from the POS machine however my money was deducted. Then I had to pay with cash. The person said I will receive the money by 24 hrs but it’s been a week already since then. Kindly look on to the matter asap.