Address: | Jodhpur, Rajasthan, 342001 | Website: | www.jio.com |
According to reliance, the offer was unlimited usage of internet data (4g), national and local calls and sms. Roaming also was offered free. This offer is for specially samsung mobile users. I use samsung galaxy note 5 duos. My handset is valid for the offer.
I availed the offer as guided by the reliance jio customer care and submitted all the formalities to digital mini sotre. And got the simcard.
Initially when i checked in my jio application, i got only 2 gb data, 100 minutes call and 100 sms availed to me.
When asked, the store keeper told me that it will get updated as you use.
I was like it's okay..
After i used 2 gb data, which i was availed initially, there was a message on the screen saying, "you have exhausted of 2gb data pack, recharge."
I cout acted the customer care. I was told that we will lodge the complaint regarding it, which they did. Complaint no.: sr000000cum9
I was assured, complaint will be resolved within 48 hours..
Now it's over 48 hours to complaint and 72 hours to activation of sim. And on contacting customer care, they are not giving proper reply at all. Only explaining 1 single process all time which i had done previously after tele verfication of sim... But continue to explain it... And again after 48 hours when i dialled the customer care they said that they updated complaint and its again i have to wait for 48 hours..
Fake promises and slow service of reliance... Was this information helpful? |