Reliance Jio Infocomm — false booking

K i took insurance of my laptop from times global insurance through their website mymobileinsurance.com
I paid rs.4320 for one year insurance plan for my laptop and got a policy document. When i took that plan i was assigned with a relationship manager mr. Arun kumar. He told me that on the event of theft or loss i will be paid 90% of my invoice value. Just 10 days back i lost my laptop in rajeev chowk metro station, new delhi.
I realised it i immediately file a complain and took a copy of it. I called customer care and was told me to email that complain copy, i was promised that i will get money in 3-5 working days but believe me it took then 25 days to settle my claim. Everytime i call them they say your case is still pending & claim management team is communicating to concern police station.
What the hack it was, i should get my money and they should do their stuff after that, y a customer is getting harassed. Finally after 25 days i was paid just rs.