Reliance Jio Infocomm — Faulty ONT Device

Visu Eswar

from Coimbatore, Tamil Nadu

May 6, 2023

Address:

Mumbai

Dear Sir/ Madam,

I have requested for new Jio FIbernet connection and the installation was done from Jio team on 24.04.23. Since 26.04.23, the 2.4 Ghz band in the ONT device is not working and only 5 Ghz band is working.

Due to this, my home devices which are supported with 2.4 Ghz band are not working. I have raised multiple complaints and no one has reached out till 06.05.23 to replace the ONT device.

Though lot of solutions provided by customer care, nothing worked out. Please take action on this.

I have 2900 Rs for installation and 6 months rent.

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Reliance Jio Infocomm customer support has been notified about the posted complaint.