Reliance Jio Infocomm — Money deducted but recharge not successfully reflected .

It has been over 10 days since I recharged with the 209 package from Jio, but it has not reflected on my mobile yet and I still haven't received my, On January 28th, 2024, I attempted to make through G Pay, which appeared successful. However, Jio showed the transaction as unsuccessful.

I have attached 2 photos. One shows a successful transaction on 28 Jan in GPay, while the other shows no transaction of 28 Jan in Jio. After 4 days, I recharged Jio from outside.