Reliance Jio Infocomm — Reliance Jio notifications sending for some other unknown numbers to my email

Website:www.jio.com

I've made several complaint to jio team regarding notifications and messages unknown numbers sent to my email id which are no way related to me or my jio account. They also sent me apologize and assurance of no such things will happen now onwards. But still notifications for that unknown number coming from the jio team to my email id. Reference no; SR00001JDD7T.
Every time I emailed them here is the response and nothing happens.

********

I am sorry to know that your email address is wrongly registered with an unknown Jio number.
This is certainly not the experience what we want our valuable customers to go through.
Please be informed that as I have checked the documents which you have attached is password protected, request you to share the password for the same to access.
*****

I certainly understand your concern that you are receiving email regarding an unidentified Jio number.

Rest assured, I am here to help you and ensure this is addressed.

We always try to help our customers and make sure that they can enjoy best of our services.
*****End*****

Why JIO service provider not verify email id of their clients?
Please review this ref. # SR00001JDD7T and fix the issue.
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