Reliance Led (Re-Connect) — while installation and demo the remote is not working demo person committed to replace the remote but he didn't

Address:

Hyderabad, Andhra Pradesh, 500072

While instalation and demo the remote was not working, the demo person commited to replace it but he din't do it.
Its a smart advanced reconnect tv
I have purchased it 1 year back
The reconnect smart tv remote was not working