Reliance Trends — Poor customer service

Address:

Krishna, Andhra Pradesh

My first and probably the last visit to the Reliance Trends Vijayawada. I felt humiliated by the cashiers at the checkout. Prior to shopping at Trends I spent Rs. 7245.00 at Reliance Footprint and I wasn't charged for 2 shopping bags. Then I proceeded to shop at Trends, spent Rs. 13, 271.00, the cash register didnt had the change when I gave Rs. 13, 500.00 so I had to deduct one pack of socks. The cashier started to scan 2 shipping bags for Rs. 10.00 and when asked I was told that all the Reliance outlets charge for the shopping bags. The gentleman very adamant and wouldn't listen to me at all. After paying my bill Rs. 13042.00 I then collected my items that were bought from Reliance Footprints and pointed out to that particular cashier that I was not charged for the shopping bags upstairs. He had nothing to say, then 3 -4 people started to argue with me over this and told me that Reliance Trends has nothing to do with Reliance Footprints. This response from 5-6 people from the counter made me uncomfortable and I had to leave the store disappointed ASAP. Shopping at big outlets is expected to have at least some sort of respect to the customer but the treatment that I've received today was horrendous. Hope this info will help the management team to lift their customer service.