Reliance Trends — Poor Product Quality

Address:

Vadodara, Gujarat

I am Vishal Pathak ([protected]) have bought American Tourister bag from Reliance Trends (Banglore) - Kamannahali Main Road. I am living in Gujarat, Vadoara. I bought Cabin bag in November and in March its one of wheel broken. I approached to service center (Loachan Service Center, Vadodara, India) as it was in warranty period. After keeping a bag for a week they fix new wheel in bag but still alignment was not proper and hence they kept it for more 3 days but still they could not fix it. Technician himself confirmed about complete faulty batch of Americal Tourister bag and received similar multiple complaints as mine. I took my bag back as i have to travel and while coming back my another wheel of bag broken as well. Same issue again with another wheel proves manufacturing defect. Service Center is pushing to have a word with Reliance. I believe replacement is required of product as it proved to have manufacturing defect.