Good Day
I would like to lodge a complaint about my car service. I bought a car on October 2017 with Renault The Glen. My car was supposed to go for a service in October which I booked for it but they returned it back saying I should bring it around December when the kilos are 45000. I then explained to them that the car is making a noise I think the exhaust need to be changed, then they told me they wil check it which they never did, later the car was back but it wasn't serviced due to kilometers being less than 45000. Last week I called them again and why can't they service the exhaust only because there's no way I can reach the 45000 by December due to the covid I'm working from home and I can't drive the car because of the noise. They said I can bring the car for service it's fine. I took the car on Monday for service but later on the day they told me that my service plan is no longer covering the cost because it reached its 3 years period in July. I then asked them how come it reached a 3years in July whereas I bought the car in December, then they said I should've brought it up in October, I told them I was there and they said I must bring it in December, because I'm currently on 37000kms and they can only service it when it's 45000kms. So, nothing makes sense and it will never make sense especially when each other is time I have to bring my car for service there's lot of stories that doesn't add up. On Wednesday they said to me they done with the service they wil call me back but it's Friday today still no call. I called them and asked for call back but it's more than 2 hours and I'm still waiting for the call. So I'm not sure if they are doing this dodgy service to their customers whereas I bought my car with them brand new but now that they have to service it they come up with lame stories. I personally think they taking advantage as well because I'm a lady that's why there's so much said which doesn't add up. To my surprise they even asked where did I buy the car whereas I bought it with them. If that's how they treating their customers then they will lose alot. They need to treat women the same way they treat men. They need to give the best customer service as much as they do when buying the car. I'm actually runing out of patience because of this and it's a atter of time I lodge my complaints to "Hello Peter".
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