[Resolved]  Renault — Duster 110 PS Diesel 4 WD

Address:Navi Mumbai NERUL

Dear Sir,

I used to get random alert warning me of malsuntion in ESC ( electronic Stabilisation system), also engine sign with amber light would light up permanently. The waning sign ( like each graph) would turn red. When I check the manual, it advises me to stop the vehicle and call for support. Initially, it would go off on restarting the engine but the sign on the dash board will appear again. I was on the Pune-Mumbai expressway and was pulled up by cops for stopping. After tremendous drama, I got the vehicle to dealership and they could not find anything wrong.

Again the problem has started. The service center says that it's an issue with fuel injector. It needs to be replaced at a cost of 30 000. The vehicle has only done 12000 km.

What sort of company is Renault? Other manufacturers charge 10000 and rarely encounter this sort of problem.

I am told that due to some contracts and monopolistic and exploitative policies the company is selling spares at 3 times the market cost.

These guys should learn that the Indian consumers are knowledgeable and cannot be taken for ride.

Bhaskar
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Aug 6, 2021
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2021
Renault Customer Care's response
Dear Customer (J Bhaskar),

Please share with us your contact detail via private message, so we can assist you regarding the same.
Verified Support
Jan 18, 2021
Renault Customer Care's response
Dear Customer (J Bhaskar),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.
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