[Resolved]  Renault Duster — Duster Rxl Complaints- Major Issues

Address:

Faridabad, Haryana

Complaint Ref ID[protected]<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Customer Name- Davinder SinghKochhar Mob No- [protected], [protected] email- [protected]@gmail.com, Davinder.[protected]@tuv-sud.in Vehicle Details- Renault Duster- RXL 85 PS, RedColour Chassis Number- MEEHSRAW5E4058482 Eng. No- E065652 Temp No- HR99 RN 7940 Dealership- Vardhman Cars, MathuraRoad, Faridabad Hi Please note that my complaints listed in below trail mail are still prevailing & I am not satisfied with the resolution provided to me. The car has been called at the workshop for 2 times for the same problem but of no use. I am pretty sure by this time that, I don’t want to keep the car & need refund in full. Or, a compensation to my satisfaction. But, to make my problems even louder to Renault engineers, please go through my mail thoroughly & understand if you can, before giving me any stories/ clarifications. First, about the major problem-Engine Noise Well, as per my discussion yesterday with the Vardhman Cars CEO- Mr. N N Murli & Area Manager- Mr. Gaurav Negi, the noise cannot be rectified further & it would stay in my car always. However, when I gave my vehicle at workshop during last 2 visits, I was told that it would definitely go away by changing ECM & upgrading the software. However, to my surprise the noise became higher after this repair. There is a whistling sound which is coming even at an rpm of 1500. This whistling sound was never there & got added only after my last visit dated 30.08.14. Don’t understand how? I am being told that it is the sound of turbocharger, but where was it when the vehicle was new. Was my turbocharger not functional in initial 1.5 months & why did it get activate only after service dated 30.08.14? Strange... Why was this repair required, if the engineering team knew that the problem is irreparable? Were the service technicians not clear with this aspect, why did they waste so much time making fool of me. The stupid reason which is being given is absolutely a crap theory- "there is an up gradation of some emission norms". If Renault upgrades it further tohigher level- would it further increase noise in vehicle? What is the R&D team doing to eliminate that? Are the emission norms being implemented at the cost of the quality/ comfort of the end user. How does the engineering team validate the process of putting in emission norms viz-viz ride quality &engine refinement? How are other manufacturers maintaining lower noise levels with same emission norms? I especially test ridded cars in same segment like- Ecosport & even Terrano which shares common platform with Renault. There is no such noise & the engine was completely silent & insulated of such musical engine sounds.Funny! Now, about other irritants which have made my opinion even crisp, to hate Duster. And, mind it they are also unresolved even after many repairs/ replacements. I would not be asking for a resolution to these concerns as I have decided to return the vehicle to your stocks. However, need an answer as a consumer on below issues which have harassed me!! · The rear door locks are too notchy & give a cranky noise when pushed into latch position, giving a feeling as if door is left unlocked. This never happens in any car.first time in my life... The service guys tried doing some tricks but failed to address the concern. This poor finish of the lock assembly is so embarrasing that I have to at times hide it from family / friends, hearing it. Even, some of them pointed once that - "you should re-check the door lock to ensure whether it is locked appropriately". Feels as if the latch is getting obstructed by some metal part rubbing against it. I am not confident over the safe locking ofthe doors & am afraid of a safety threat to my family/ riders. Hurts meafter spending my hard earned money- Rs. 10.5 lacs. Need an answer! · The boot lock is gain noisy when lock/unlock button is pressed from the remote. Feels as if somebody hammered my door from inside to lock the dickey. I tested this in all dusters & it is common among all of them. It's for sure a cheap quality lock. Saddened by this level of quality. Need an answer! · Initially, I had reported an issue with the volume buttons. The technician tried replacing with new ones. But, to my surprise, out of 3 pieces he tried, none worked. Finally, this was resolved by replacing my system with some other spare panel. If, in a single day, I could see 3 faulty systems, wonder how cum this is not known to the company yet. Few other concerns of mine, after using music system for few weeks. Huge dissatisfaction factor on my driving comfort & safety. The music system behaves weird. If I mute the USB/Aux/CD/FM, it resumes back in case I attend a phone call or make phone call. Why should it resume back when I had given a mute command to the system. If I attend a call or cancel the call- system should go back to the mute mode. Have never witnessed such foolish flaw even in the cheapest china made music systems available for Rs.1500. This is so disturbing that, supposing- if my kid is sleeping in the car & I had muted the sound to make is sleep comfortable; then, I would never expect the music system to come back with a bang to disturb his sleep. Also, I cannot cancel/ end call using the end button on the steering mount control button. To use this button, I need to wait until call gets connected. Then only, I can cancel call from steering control. I cannot even use this button to mute or to cancel an incoming call. I have to press silent button or cancel button on my phone. Would it be safe for the driver to look out for his phone in order to cancel/ mute the incoming call, which is disturbing his drive. Sometimes, I am forced to attend the call in order to make it silent. A huge safety risk!! Is it really a “so called” steering mount control? And, is it appropriately designed? Am confused whether system is controlling me or I am controlling it. Funny again!! In mute mode, if my engine stops/ restarts- system is itsel[censored]n muted. Passengers have to unnecessary listen to the sounds, which were actually on mute mode few moments back. A simple software tweaking would have addressed this issue.But, I think your engineers probably never tested the system before offering it as a feature. Again, a cheap quality job on the music system. Need an answer! · Front wipers are so rough on the windshield that they literally rub against the glass making scratching sound. I told about all these defects to service guys & they said that it would be corrected during 1st service. My 1st service is already done & all these issues stand unresolved. This has again to do with the finish quality of such an important element of the car. This rubbing sound is never ever there in any vehicle even if you run it without water/ soap solution. · The plastic body, underneath &around manual door lock knobs on both sides, makes creepy noise if the driver keeps his elbow over it while driving or even if for a support. There seems tobe a hollow gap between the mating plastic sheets. This looks so cheap on the finish quality. Please provide an answer to this. {If, somebody is to read my concerns reported above- It would Look to him, as if Renault engineers like putting in different noises in some or the other part of vehicle.} My concerns list does not end here….. · Now another foolish system with refueling system. While refueling the car, if I miss to switch off the engine, my multifunction instrument panel does not get updated with the refueled status.Fuel level does not change. Mileage figures do not get updated. By switching off the vehicle, the very first discomfort is that the air conditioner goes off (still okay with that, taking into consideration the fire risk). My discussions with your team indicate that this has been done in order to put a safety check on potential fire risk. I do appreciate this step & would welcome as an important measure. If I miss to switch off by chance, my readings get messed up. But, what is the need to disturb my instrument panel readings? Why should they get hey-wire? And then, only option the driver is left with is to re-set the system (again by some lousy method) Are you trying to penalize the driver to commit this mistake by not switching off the engine? There could have been several other smart ways of doing it, may be by putting in some poke yoke in the fuel lid opening button. Adjusting the clock is again a lengthy task of at least 10minutes. Another annoying factor!! Need an answer!! As indicated yesterday- most of these features were not briefed to me while making demonstration on delivery day. Especially, A major failure from the dealership team… All that which was educated to me was basics of any car. Why?? Need an answer! · The front & rear bull guards fitted at the show room have undergone re fitment for 2 times & still not in their appropriate position. Always keeps getting bend to either direction. Are they really a good fit for an off roader kind of vehicle like- Duster. Then your people ask me stupid questions like- “Sir, did you drive the car on a bumpyroad”. Foolish!! The front bull guard got rusted within one week of delivery.When informed to the dealership, it was told that it is because of the iron mount frame. · The glove box is so small in size that itc annot even hold a regular box of tissues. To me, funniest moment was when your guys at dealership offered me with tissue box as a gift. I was literally trying to find some suitable space for it but could not find any as the dashboard also could not house that poor complementary tissue box. Finally, had to keep it on the rear parcel tray. · The cabin light switches on the front side are so soft that they move to the either of extreme positions while operation from on/ off or door position. · Rear Mud flaps went loose within first wee kof drive. Both had missing screws. I am sure that I did not take it off-road even once. And, even if I had done- then Duster is an off-road vehicle (so called). It should be able to tolerate that. (resolved after 1st service)