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Renault — Fraudulent assurance about exchange offer

Address:Renault showroom, Moolankulam, Pondicherry

I bought new triber in Pondicherry Renault showroom through exchange offer, that executive told that he ll send 25000 cheque for exchange offer. After some weeks I asked that executive about that cheque he replied that he wants to sale my old fluence to third party after that only offer can claimed.
Actually I had exchanged my Fluence in Renault show room only, then why should I wait? Is it the way that your company lead your company staff for selling your cars?
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Dear Customer (Sashi Babuk),

Please share your contact detail via private message with us so we can assist you regarding the same.
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Renault Customer Care's response, Feb 10, 2022
Verified Support
Dear Customer (Sashi Babuk),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

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