Hello Team
I am facing problem with my Duster (WB42AK4638) While Shifting from 1st to second especially on heavy traffic, I have informed it at the RENAULT KOLKATA CENTRAL SERVICE CENTRE nearest to my residence.
Problem first started on 3rd March 2022 at MAA FLYOVER at Kolkata where I was fighting with gear change during heavy traffic. Suddenly, I felt that gear change had become difficult. I called Sri Arup Das, one service person at Kolkata Central Service Centre. He advised me to side the car and stop it and push the clutch paddle for some time. I stopped the car and did it. After some time it worked and gear changing was smooth.
Again I felt the same problem on 11th March 2022. In this time, nothing could be done and I rang up at the Kolkata Central service centre on the same day and asked them to help me in picking up the vehicle from my residence. I was lucky that problem started near my residence.
On 12th March they picked up and kept the car for 3 days and found that no problem was there in gear change. On 15th March late hours, they informed me to have a test drive with their expert. On 16th March 2022 I was with the expert in test drive and found that gear change was smooth. I took delivery of my vehicle on 21st March 2022 after completing some denting work there at Renault Kolkata Service Centre.
From then, my car had no problem with gear change.
Today, i.e. on 13th April 2022 evening again same problem started with gear shifting. Shifting of gears has become impossible. It has become hard and tight and requires lot of energy to shift from 1st to 2nd to 3rd or vice versa. Even reverse gear also became hard. I have observed that when ignition is made off, gear change is smooth. When ignition is on, gear change is difficult. I don't know the logic behind it. I want final solution in this regard.
Day after tomorrow, I have a programme where my car will run for 330 Kms. I shall have to stay there for 4 days and then come back with this car.
Tomorrow, I am taking the car to Renault Kolkata Central Service Centre, Mahemantala, PS-Maheshtala, Kolkata, WB.
Please advise them to resolve my car's gear problem.
It is urgent.
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