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This is Vinod and i am having the same gear stuck issue with my 85 ps Duster. The service centre in Bangalore changed clutch master cylinder and pedal during my last complaint and it worked perfectly fine for just 1000kms. But all of a sudden, the issue reappeared. I have again dropped the car in the authorised service centre and no concrete update till now and it has been 4 days. Why is Renault not able to figure out the exact issue and resolve it when so many Customers are facing the same issue?
Renault Customer Care's response, Feb 8, 2019
Verified Support
Dear Vinod,
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
Renault Customer Care's response, Feb 18, 2019
Verified Support
Dear Vinod,
As checked, we understand that our team got in touch with you and we request you to visit the service center as per your convenient timing for further assistance. In case of any support, you may kindly contact us at 1800-300-44444.
As checked, we understand that our team got in touch with you and we request you to visit the service center as per your convenient timing for further assistance. In case of any support, you may kindly contact us at 1800-300-44444.
Even I too have the same issue in Terrano, made to pay me for the clutch replacement, but the issue is not resolved.On complaining they took the vehicle kept for 10 days changed clutch pedal and some modified clutch plate for the issue.Vehicle ran for 2000 Kms and the problem started again.Both Duster and Terrano has this issues and it's better not to buy this product s again and don't allow any one in our family or friends to buy this vehicles.They are bunch of crooks and has zero regards for customer concerns
Renault Customer Care's response, Feb 28, 2019
Verified Support
Dear Gireesh,
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
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ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
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My issue is, the gear often get stuck in first gear. This annoying and create difficulties in city driving or when taking car from signal. Last time issue happened when I was driving with my family having small kids.
The painful part is I got this issue after driving just 15000km but still Renault could not resolve the issue!! I have done 40K service recently and they changed master cylinder also but within days I faced the issue again. Now Renault is saying issue may get resolve if entire clutch set is replaced, but I have to pay for it!!
I wonder we paid ~11 lakhs for the car and the reputed car manufacturer cannot even root cause the issue? I know this issue is there in many cars, if Renault cannot solve this issue, why are they still selling the cars?
Biju
Ph: [protected]
We would suggest you to please get in touch with your nearest dealership for better information in this regard. Feel free to contact our toll-free number 1800-300-44444 in case you need help with anything else.