Renault India Private Limited — Clutch Motor , Clutch Kit & Flywheel - replacement - Renault Kwid

Address:9th Floor, “Willow Square”, Plot 8, 9 & 10, 1st St,Thiru Vi Ka Industrial Estate, Guindy, Chennai,Tamil Nadu – 600032
Website:www.renault.co.in

I own a Automatic Renault Kwid 1.0 RXT which has crossed 4 years on 03 Aug 2023. I did the service of the vehicle at an authorized service center in Pune on 28th Feb 2023 and they said everything was ok then.

On the 9th Sep night, I went out shopping and I parked the car. When I went back to the car and tried to start the car, I was not able to start the car. I could see the check engine alert and malfunction alert on the display. The car had to be towed to the service station at Renault service station in Baner, Pune.

The service technician there told me that the clutch Motor, flywheel, and clutch Kit are damaged and need to be replaced which cost Rs. 30000. So expensive spares. The technician asked if I drove the car using double pedals, which is surprising as I have been the only person driving the car and never driven with double pedals.

Considering the age and low mileage (26000 Km), I am appalled that the Auto Car's main part has failed within such a short time. Why as a customer I pay for it and should be replaced by the company for free?
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Renault customer support has been notified about the posted complaint.
Sep 15, 2023
Updated by aravindgkrish
I have tried to contact Renault Customer Care and they keep giving me a response saying that it is managed by their complaint management team. Barring the first call to understand the issue, they have not called me, despite my follow-ups on a daily basis.
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Dear Customer(Aravind),

We request you to kindly share your contact number with us via email at [protected]@renault.com or you can contact us on our toll free number[protected].
aravindgkrish's [Complaint's author] reply, Sep 16, 2023
This is my complaint no : 418311337, you will have all the contact details for me there.

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