Renault — Not able to book appointment through My Renault App

I am not able to book appointment through My Renault App, when I try to book, it says "Appointment already opened with this vehicle".
The first free service which I already availed is still showing as “confirmed” not completed! Due to which i am not able to book new appointment. Screenshot added. Please resolve at the earliest!

Tried using both IOS and Andriod mobiles to download the app and same issue in both
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Dear Shubham039,

We extremely apologize for the inconvenience caused to you. We would like to understand your concern, for which you are requested to share your contact details with us via email on [protected]@renault.com and you can also contact us on our toll free number[protected].

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