| Address: | Kolkata, West Bengal, 700043 |
I had booked Renault Kwid (RXT-O) on 27/09/2015 from Kolkata Central Showroom ..before even taking the car for a test drive..I had paid a booking amount of Rs.5000 which was said to me is 100% refundable on cancellation. I was told that I will be getting the delivery by Deepawali (November 10). I was very impressed with the car and had no intention of cancelling it. But what happened later made me loose my faith from Renault company and made me cancel the car. After booking till date i had never been contacted by renault customer services not for test drive..not for delivery..not even for asking the reason of why am i cancelling my booking...they didnt help me in finances even after asking for it..It just made me buy other company car (Hyundai) because i was ready to pay little extra money because i knew that they will not abandon their customer like renault did.
Its one n half months since I have cancelled my booking and had been three times to the showroom asking for my refund but i have always been given some really non-sense reasons of the cheque being not prepared yet and with an assurance that i will be given a call in another 2-3 days as soon as the cheque is ready. Its really a non-sense thing to keep going and asking for your money. It just did one thing made me realise that my decision for cancelling a renault car was a really good one.
I WILL NEVER BUY A RENAULTS CAR EVER IN MY FUTURE NOR LET ANYONE IN MY FAMILY OR FRIENDS BUY IT... Was this information helpful? | 
