Renault — Renault duster gearbox and clutch issue

Address:Bangalore, Karnataka, 560064
Website:www.renault.co.in

Recently I have purchased Renault Duster 110 PS, it is just close to 2 months old and 5KM's driven, I started getting this issue after covering few Kilometers gear goes to lock state only neutral works, not able to move the car, it stops suddenly, It happened when I was on my way back to Bangalore during 10.30 PM in Highway, I had to call up Reno Customer service to tow the car, service was very poor, I had to wait hours together making repetitive phone calls every now and then in the highway, after dropping the car to Trident Yelahanka next day they say everything is OK and it is under observation and it is just clutch airlock issue.
I am extremely dissatisfied with Reno India service and the car is just a 1 and half months old, they are not able to diagnose the issue, what happens if the same issue repeats in the middle of the highway or some remote places.

I need a quick response and fix from Reno India.
Was this information helpful?
No (0)
Yes (0)
Renault customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear umeshkc.[protected]@gmail.com, kindly share your contact details and our team shall get in touch with you shortly.
Hi Team,

Thanks for coming back, i am reachable on +[protected].
Dear umeshkc.[protected]@gmail.com, thank you for sharing the details. Our team shall get in touch with you shortly to assist you regarding your concern.
I am sorry to say, but your 'Genuine' parts are so faulty that even after clutch replacement, I have the issue recurring. It's just 20k post the replacement. I have had a string of quality issues on the parts and have got them replaced under warranty but it's unacceptable that a 2 year old car can have so many problems. Never ever again a Renault
Renault Customer Care's response, Jul 31, 2017
Verified Support
Dear Rakesh,

Please check your private message and share the details for us to assist with your concern.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Renault
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    1529
    Pending
    200
    Resolved
    1189
    Renault Address
    ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
    View all Renault contact information