Renault — Renault duster gearbox and clutch issue | |||||
Recently I have purchased Renault Duster 110 PS, it is just close to 2 months old and 5KM's driven, I started getting this issue after covering few Kilometers gear goes to lock state only neutral works, not able to move the car, it stops suddenly, It happened when I was on my way back to Bangalore during 10.30 PM in Highway, I had to call up Reno Customer service to tow the car, service was very poor, I had to wait hours together making repetitive phone calls every now and then in the highway, after dropping the car to Trident Yelahanka next day they say everything is OK and it is under observation and it is just clutch airlock issue. I am extremely dissatisfied with Reno India service and the car is just a 1 and half months old, they are not able to diagnose the issue, what happens if the same issue repeats in the middle of the highway or some remote places. I need a quick response and fix from Reno India. Was this information helpful? | |||||
Renault customer support has been notified about the posted complaint. | |||||
4 Comments | |||||
Comments
Dear umeshkc.[protected]@gmail.com, kindly share your contact details and our team shall get in touch with you shortly.
Reply
I am sorry to say, but your 'Genuine' parts are so faulty that even after clutch replacement, I have the issue recurring. It's just 20k post the replacement. I have had a string of quality issues on the parts and have got them replaced under warranty but it's unacceptable that a 2 year old car can have so many problems. Never ever again a Renault
Renault Customer Care's response, Jul 31, 2017
Verified Support
Dear Rakesh,
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
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