Renault — Renault kwid rxt - misrepresentation of product details and inferior quality product provided

Address:	Mumbai City, Maharashtra, 400059
Website:	www.renault.co.in/contact-us.html

Purchased the Renault Kwid RXT (Red) from Mumbai – Goregaon Showroom in November (Paying the Initial booking amount). After many delays and arguments on the date of delivery finally received the Vehicle in the last week of March.
However after the delivery of the vehicle many features did not seem the same as how they were Advertised and Portrayed. The following are some of the features

1. Misrepresented Side Rear View Mirrors: The Side Rear view Mirrors as mentioned in the brochure and other online websites is not the same quality or type. The Mirrors are flat and non-aerodynamic which at higher speeds (80 Kmph) close automatically, they need to be manually adjusted which is extremely dangerous if driving at such high speeds. (Defeats the purpose of Safety).

2. Malfunctioning Glove Box: The upper Glove box does not close once it’s opened. The lid needs to be pressed more than 4 times (Average) to close. This happened on the same day when I had to take delivery of the vehicle and also warned by the technical people there not to open it at all (defeats your comfort storage feature)


3. Improper Insulation: The cabin noise is extremely loud even when the engine is just turned on. Increased multiple folds as soon as we shift gears highest on highways. Inferior Quality insulation used.

4. Inferior Plastic: The Plastic used in the interiors is of inferior quality and has sharp edges and lacks any kind of finish (Steering wheel). The dashboard is the worst compared to all the other in class competitors (Worse to even that of Tata-Nano).

5. Media-Nav: The Bluetooth connected Media-Nav automatically disconnects (Issue with any kind of Bluetooth product used with Media-Nav) – defeats the best in class infotainment systems as advertised. (The speaker provided only in the front dashboard as of poor stereo quality with no bass as shown in the Media-Nav)

6. Imperfect Power Windows: The Window Glass fittings are imperfect and when the Power windows are closed they do not fit in the grove and give a noise of not fitting in the grove which needs to be closed more than once using the Car Battery power often.

7. Speedometer: The Speedometer shows the details of the Open/Close Door but the light does not blink when the door is open. Seat belt warning is not on even when the seat belt is not put.

The above issues are extremely disappointing for a buyer who goes by the facts and figures your represent. Apart from the above issues there are other Quality issues which need to be taken care of incase you want to have a decent market share.
1. Doors are not properly insulated which give a metal noise when Closed/Opened.
2. Mileage is not as promised in the advertisements.
3. Plastic/Friction noise even in a 2 week old car.
4. Inferior Plastic on doors and handles interior and Exterior.
Please note as a customer we would want the product to be the decent if not good. I have been extremely disappointed with the sales/service and the product.
Please look into this matter as early as possible and also if I need to take this up legally.
The details of my Vehicle are as follows:
Renault Kwid – RXT (Red) - Petrol
Year: 02/2016
Reg No: MH03CB2692
Engine No: E032370
Chassis No: MEEBBA008G2337412
Name: Srivamsee Medicherla
Dealer: Gen Next Motors Ltd. (Goregaon)