Renault — Renault Lodgy Steering wheel got locked in weeks time and no proper response from Renault India

Address:

Bangalore, Karnataka

I bought Renault Lodgy RxL Diesel version 25 days ago. I was travelling with my whole family to Mysore and the Steering wheel got totally jammed. Luckily escaped from crashing another car at highway. I called up the customer care for Road side assistance and there was no proper response, hence I have to arrange transport for my family and reached home @12 midnight.My whole family's life was at risk. I had taken it to Service centre @Mysore. The service center guys were very rude and denied to repair it as i bought in Bangalore. I have personally towed it to Bangalore service center. The service center guys told me there is a manufacturing defect. I requested them to give the Renault contact details to report this, as its high severity issue, but they did not give me any contact details.Even I have lodged complaint to customer care and sent a mail to them. Till now there is no proper response from Renault. To fix the problem of the car they have taken more than 15days. Still now no proper response from Renault. The after sales is worst and did not expect this from such a renowned automobile company. I am not sure of the car stability and reliability. 1. Steering wheel locked after 7days of purchase 2. No proper response from Renault 3. No contact details of Renault in the website 4. There is no respect for Customer's life