[Resolved]  Renault — Servicing at Renault Calicut: dishonest and unfair practices

Address:	Kozhikode, Kerala, 673005
Website:	www.renault.co.in

Renault: the worst car company that is never concerned about its customers

The above epithet is most appropriate to renault. this conclusion has been drawn by me consequent to the conversation initiated by a lady-customer service manager from the no.[protected] at 3:08 pm today dated[protected] and which lasted for 14 minutes.

The highlights of this conversation are as follows:

• the above person did not mention her name during the introductory/initial part of her conversation when the call got connected to my mobile. she simply said she is from ‘renault customer service management’.
• she clearly exposed her naïve and lack of professionalism through her choice of words whicj she used in the conversation with me are worthwhile to mention:
“you are not understanding what i am trying to tell!” (who should understand whom)
Are you going to allow me to talk! (well who should be allowed to talk)
• only when i raised my voice in anger and disgust and said you are worst ever customer service personnel i have ever talked to and i am going to disseminate this; only then she calmed down and expressed her apologies. further she sobbed and could do nothing to sustain the conversation and the call was disconnected. when asked about her name prior to disconnection she said ‘neg’ a really unheard and unbelievable name so is unbelievable, discourteos, dishonest car company the only one renault.
This is the true standard of customer service management of renault. these people do not even know how to engage with their already dissatisfied customer. the only people who are ironically ‘manufacturers of international brand cars’ but don’t have any effective listening skills to understand the grievance of their customer. then what do they know!

Well dear readers of this post i wish to share with you a solution that is the best therapy for such obstinate car companies who sell their cars by promising three free service in two years and
When customers like me sent their car for second servicing they levy full labour charges and when you argue with their dealer they even dare to sent it back without washing even extort the full charges stating the free service had some rider’s ‘you had to bring them just like programmed robots within one year or else we will charge because you have lapsed by 6 months even though you might have not run even 1500 kms.

The therapy is: to drag their ceo’s to consumer court and make them answerable to each and every absurd terms and conditions imposed on we customers.
Consumer protection act 1986 is truly a panacea for we customers. dear readers and viewers of this post please utilise this provision of customer protection act 1986.
‘we are not helpless we are wll armoured only the will is required’
According to this act we customers can question every malpractice and gimmick used by these unscruplous companies
Like renault
Their illogical terms and conditions cannot be imposed on us. summon their ceo’s to court and make them answerable to every valuable penny/paisa they have sucked from you unwarrantedly/unduely.

Jai hind