Renault — Waiting for vehicle towing since last week

Address:	Chennai, Tamil Nadu, 600059
Website:	www.renault.co.in

Hi, I am Mathi, a frustrated customer of renault due to its pathetic service. I have requested for roadside assistance last week on Friday for my renault scala vehicle affected by flood. I was promised a pickup on monday but no one from renault called me on that day. I called their toll free number again and spoke to senior executive rubana and she promised a pickup by thursday(today) for sure. Even today I called the customer care and that rubana abruptly disconnected my phone call. I have called renault almost 15-20 times since last week. No human from their customer care have contacted me so far to give an update. They are just giving false promises. Now I was tolled that i have to wait for 3 more days which is unacceptable. There is on proper response or ethics followed by their customer care in handling the greivence of the customer. Everyone is telling same story that towing vehicle is repaired, chennai condition is not good. blahblah blah. For more than 1 week, which is not true. Please take necessary action. I am so much angry that I am almost ready to demolish the vehicle in my anger. I am for sure not gonna buy a renault vehicle for the rest of my life. I will spread this message across everywhere to make sure that others peaceful by not buying this pathetic brand which is cheating its customers Mathi [protected]