Rentickle — Fraud company# Lost my money

Website:

www.rentickle.com

I have placed and order on 15/6/22 in the morning to rent the above items and the same evening I got emails to submit bank statements or to pay 1500/- more to process the order further. Which I denied and requested to cancel the order. They informed me that they have forwarded to cancel the order and I will receive the confirmation in 24-48 hours.

On 16/6/22 I called them again to check the status of cancellation and was told since 48 hours not passed I should wait for the confirmation.

On 17/6/22 I again called and messaged them as 48 hours passed. Again was told to wait till day end.

On 18/6/22 I again called and texted them to get the confirmation but was again told the same that we have prioritized the request for cancellation and will get the confirmation today.

On 19/6/2022 again I called them and texted them to chase my refund and they said it is impossible to process refund now. Kindly wait 24-48 hours.

Again on 20/6/22 I texted the customer support on chat and the person replied the same to wait for further 24-48 hours. He even stopped to reply, there agents either stop replying on chat and calls or end the chat and calls abruptly. There services are awful. I have completely lost my money. Such sites should be banned. Kindly help. Ridiculous.

Here is my most recent chat:

Chat started on 20 Jun 2022, 04:57 AM (GMT+0)
(04:57:33) *** Visitor 2981715 joined the chat ***
(04:57:33) Visitor 2981715
Refund my money now
(05:00:36) Visitor 2981715
?
(05:09:27) Visitor 2981715
?
(05:17:00) *** Gaurav joined the chat ***
(05:17:03) Gaurav
Welcome to Rentickle.com! I would surely assist you in this regards.
(05:17:05) Gaurav
Kindly provide me order id for better assistance.
(05:18:09) Visitor 2981715
[protected]
(05:18:22) Visitor 2981715
Please check all the chat history and process refund
(05:18:36) Visitor 2981715
I am fed up of your services and responses
(05:18:46) Gaurav
As per our records, your order stands cancelled on 19th June.
(05:18:55) Gaurav
Post cancellation refund gets initiated within 24-48 hours and same reflects in your bank account within 4-7 working days.
(05:19:16) Gaurav
We had sent you email for same with title "Order Cancelled #[protected]" on Sun, Jun 19, 1:47 PM (21 hours ago)
(05:19:36) Visitor 2981715
Stop giving usual excuses, I have enough of these.

Now read carefully!
(05:21:25) Visitor 2981715
I have placed the order on 15/6/2022

Requested to cancel the same on 15/6/2022 in the evening. I was told it will be cancelled in 24-48 hours and will get email confirmation.

I have called/chat several times to get the order cancelled.

Yesterday, I have spent hours and wasted my time to get the order cancelled.
(05:21:40) Visitor 2981715
It is not getting over. I need my refund immediately npw
(05:21:59) Visitor 2981715
I do not have time to waste on you morons
(05:23:22) Visitor 2981715
So dont you dare teach me about 24-48 hours. Since 15 June it is now 6th day today
(05:23:38) Visitor 2981715
If you know this much maths
(05:26:45) Visitor 2981715
Are you alive?
(05:28:29) Gaurav
I am sorry for the inconvenience.
(05:28:51) Visitor 2981715
Keep the sorry with you and process refund
(05:29:12) Gaurav
We have sent email that is in written. Please check that email with title "Order Cancelled #[protected]" on Sun, Jun 19, 1:47 PM (21 hours ago)
(05:31:05) Visitor 2981715
just stop giving automated answers and process refund
(05:33:46) Gaurav
Refund is under process mam.
(05:33:53) Gaurav
it takes 5-7 business days to reflect the amount in your same bank account.
(05:34:06) Visitor 2981715
Refund and send me confirmation right away
(05:34:07) Gaurav
Its mentioned in the email as well sent to you.
(05:34:29) Visitor 2981715
I have already filed a complaint in consumer affairs against your website
(05:34:51) Visitor 2981715
Dont teach me english, I know it better than you, just refund
(05:39:40) Visitor 2981715
Refund?
(05:49:35) Visitor 2981715
Oh, hello you guys dont even bother to reply
(05:50:32) Visitor 2981715
????
(05:50:34) Visitor 2981715
???
(05:50:35) Visitor 2981715
?????
(05:50:37) Visitor 2981715
????
(05:50:38) Visitor 2981715
????
(05:51:57) Visitor 2981715
u there?
(05:53:43) *** Visitor 2981715 has rated the chat Bad ***
(05:54:24) *** Visitor 2981715 has commented: Dont even bother to reply the customers. Either end chats abruptly or stop replying No help no refund ***
(05:54:37) *** Visitor 2981715 left the chat ***
NAME Visitor 2981715
EMAIL —
PHONE —
LOCATION New Delhi, National Capital Territory of Delhi, India
URL https://www.rentickle.com/customer/account/
DEPARTMENT —
SERVED BY Gaurav
RATING Bad
COMMENT Dont even bother to reply the customers. Either end chats abruptly or stop replying No help no refund