Rentomojo — worst policies to trick customers

Address:

JMD garden, 122018

I recently needed a fridge at my place on rent. So I posted request on OLX, from where these team of frauds from rentomjo starts tricking you. A guy named Naveen and number [protected] calls me and says, I am from rentomojo and we gets the ads posted on OLX from some random brokers on our behalf. However, he pretended to be helpful and even said I will be assisting you till delivery which is a fake thing.

Their app takes each and every details from you upfront clearly but never mention anywhere that they will not even deliver making excuses that we were unable to reach and our message servers were not working. So, this guy, naveen guided me to download app and fill in details for KYC, after which this guy just vanished. Not taking calls and not available. After trying for customer care, I myself had to get the details verified as their app sucks a lot and they fail to check that I have already paid the deposit. Now, after a lot of effort, KYC finally approved and i thought fridge will get delivered, but no, they started making excuses like our message servers were not working so we could not sent a message. Upon asking when u will finally deliver, the guy said we only deliver between 12-4 . Now upon taking customer's PAN card, bank details, picture, Office ID proof. how come they fail to provide this important information upfront on their app . And when i said why didnt u tell me before, that fraud guy who called for delivery, "Appne mail kyun ni dekha".

Who in this busy life will read your timings from a mail instead of company telling on the very first call when Naveen guy was so desperately tricked to get fridge from them

I also have raised complaint on their customer care but the guy was sleeping an not bothered to listen to problem, however, I made him atleast raise a request for refund with ID 1437822