[Resolved]  Reserve Bank Of India (RBI) — Regarding fraudulent transaction

Address:

New Delhi, Delhi

Subject: Regarding fraudulent transaction from my Saving Bank A/C no. [protected](maintained at BO: Karoda Hathi, 110800) though ATM card no.[protected] Dear Sir, There are two fraudulent transactions with a sum of Rs 10000.00 and Rs 500.00 respectively has been done from my above mentioned bank account on 18.07.2014 and 19.07.2014. I have already complaint to the ATM cell and head office they have send me a CCTV footage CD of that ATM from PNB head office antriks bhawan New Delhi that i am attaching here, in this footage a person who have covered his face and head with cap making transaction. I have received a letter from circle office Muzaffarnagar(UP) in which they mention that debit card and pin with you and you are responsible for this, Mr Mukesh from circle office Muzaffarnagar also call me in this regards rather investigating into the case he blamed me for the fraudulent and he also misbehave with me, I already mention in the first complaint that debit card and pin with me than how is it possible, on the very first day of complaint customer care executive told me this is the cloning case but the circle office manager not ready to accept this, they are continuously blaming me for this case, but this happened due to the failure of your security, how that hacker make clone of my debit card, its your security failure.i have already make complaint to police station they told me how we find the culprit he totally covered, police also blamed the concerned ATM why they have not put guard out side the atm as per the RBI guide line that prevent the thief to enter in to the ATM with covered face. So, you are therefore requested to look into the matter and get my money refunded otherwise I will move to the consumer court in this regards. Yours Sincerely, MOHAMMAD NASIR SB A/C:[protected] Mob-[protected],