Reserve Bank Of India [RBI] — Withdrawl of amount from my account through atm while card with me | |
Dear sir, I, col (Retd) raghbir singh is having saving account number [protected] 1n sbi, mg road branch bangalore. Ihave been issued debit card number[protected]. On 27/03/16 some one has withdrawn rs 10000each four times from axis bank atm at bombay where as the card was with me and i am stationed at bangalore. The refference of withdrawl are: [protected] at 12:20;53 [protected] at12:21:29 [protected] at12:22:03 [protected] at12:22:35 I have reported the matter to branch manager and they have stated that axis bank has not provided the video footage therefore they cant not handle it further and advised me to approach rbi for refund. Therefore i request for refund of rs 40000 at theearliest. Regards Col (Retd) raghbir singh Was this information helpful? | |
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Reserve Bank of India [RBI] customer support has been notified about the posted complaint. | |
 8 Comments | |
Comments
Dear Sir,
Based on information provided by SBI that AXIS Bank has not provided Video Footage of person withdrawing money from AXIS Bank ATM I have lodged complaint with RBI.My SBI Branch has intimated that they can not proceed further without Video Footage.In view of this I feel that both banks must coordinate actions to refund Rs 40000 to me at the earliest.
Regards
Col(Retd)Raghbir Singh
Based on information provided by SBI that AXIS Bank has not provided Video Footage of person withdrawing money from AXIS Bank ATM I have lodged complaint with RBI.My SBI Branch has intimated that they can not proceed further without Video Footage.In view of this I feel that both banks must coordinate actions to refund Rs 40000 to me at the earliest.
Regards
Col(Retd)Raghbir Singh
Dear Sir,
The amount has been withdrawn from your ATM at Bombay .SBI can not get CCTV footage from your ATM location.SBI has contacted (by Mr.M.SUKUMARAN-[protected]) Ms.Radhika of your Bank by mail/telephone to forward the CCTV footage.Her Office tele number is[protected].I have also spoken to her many time.Last time when I spoke to her she intimated to me that CCTV footage is not available and she has informed Mr. M Sukumaran. Mr.Sukumaran confirmed to me that Ms.Radhika is sending mail to him and copy pf which he will forward to me, however I have not received the copy yet.Please contact Ms. Radhika on telephone to avoid re -initiating the issue again as She has already got the SBI request to provide CCTV Footage.I have also lodged the complaint with concerned Police Station(Ulsoor Police Station Bangalore, Tele number[protected].No progress has been made by them.If both banks can not resolve the issue, please reply to RBI accordingly where I have lodged the cpmplaint.
Regards
Col(Retd)Raghbir Singh
The amount has been withdrawn from your ATM at Bombay .SBI can not get CCTV footage from your ATM location.SBI has contacted (by Mr.M.SUKUMARAN-[protected]) Ms.Radhika of your Bank by mail/telephone to forward the CCTV footage.Her Office tele number is[protected].I have also spoken to her many time.Last time when I spoke to her she intimated to me that CCTV footage is not available and she has informed Mr. M Sukumaran. Mr.Sukumaran confirmed to me that Ms.Radhika is sending mail to him and copy pf which he will forward to me, however I have not received the copy yet.Please contact Ms. Radhika on telephone to avoid re -initiating the issue again as She has already got the SBI request to provide CCTV Footage.I have also lodged the complaint with concerned Police Station(Ulsoor Police Station Bangalore, Tele number[protected].No progress has been made by them.If both banks can not resolve the issue, please reply to RBI accordingly where I have lodged the cpmplaint.
Regards
Col(Retd)Raghbir Singh
Dear Axis Bank Representative,
Further to my mail above.
Bank would have signed contract with the Vendor to provide CCTV Camera facility at ATM.If the CCTV Footage is not available, the Vendor must be held responsible.Further if Vendor claim that CCTV Camera was disabled by the person who withdrew the money from the ATM then The Security Company responsible to provide Security Guard at that time should be held responsible.
Also I request you to please forward the progress of the complaint.
Regards
Col(Retd)Raghbir Singh
Further to my mail above.
Bank would have signed contract with the Vendor to provide CCTV Camera facility at ATM.If the CCTV Footage is not available, the Vendor must be held responsible.Further if Vendor claim that CCTV Camera was disabled by the person who withdrew the money from the ATM then The Security Company responsible to provide Security Guard at that time should be held responsible.
Also I request you to please forward the progress of the complaint.
Regards
Col(Retd)Raghbir Singh
Dear Representative of RBI,
From the comments above it is seen that Axis Bank is asking me to contact SBI to get CCTV Footage of person who withdrew money from AXIS Bank ATM. Also it is seen from the remarks of AXIS Bank that complaint is probably not addressed by appropriate Authority.As already intimated by me SBI has intimated to me that CCTV Footage is not available.Please take appropriate action to coordinate actions at their end to ensure that Iget my money back.Also please advise me that is it the correct Forum for such complaints or I have to approach some other department of RBI FOR LODGING THE COMPLAINT.
I request for an early action .
Regards
Col(Retd)Raghbir Singh
From the comments above it is seen that Axis Bank is asking me to contact SBI to get CCTV Footage of person who withdrew money from AXIS Bank ATM. Also it is seen from the remarks of AXIS Bank that complaint is probably not addressed by appropriate Authority.As already intimated by me SBI has intimated to me that CCTV Footage is not available.Please take appropriate action to coordinate actions at their end to ensure that Iget my money back.Also please advise me that is it the correct Forum for such complaints or I have to approach some other department of RBI FOR LODGING THE COMPLAINT.
I request for an early action .
Regards
Col(Retd)Raghbir Singh
Dear Representative of RBI,
Please refer to my mail above.
I request for early reply please.
Regards
Col(Retd) Raghbir Singh
Please refer to my mail above.
I request for early reply please.
Regards
Col(Retd) Raghbir Singh
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Since you are an SBI account holder, the investigation will be conducted by your bank pertaining to ATM dispute. Please liaise with your bank for further assistance.
Regards,
Axis Bank