Reserve Bank Of India — Unauthorised seller for the product

Address:

New Delhi, Delhi

Hi I ordered a HTC DESIRE 826 Blue Lagoon (IMEI [protected]) (Order No:[protected], which was delivered on 20th May 2015. Yesterday, i was talking on the phone and suddenly the phone went off.In order to get my phone checked i visited the HTC service Center but they said my phone is not in warranty.They told me that according to their system the seller for my product should be Sapna Electronics located in Mumbai but my invoice shows that my seller is Ezeekart Retail located in Karnataka. As Ezeekart was not the authorised seller of my product they denied to check the phone and told me that it will not cover warranty.They have informed me that such cases have been occuring and due to this HTC have mailed every service center to not check the phone if the seller is not authorised as per their system. I need to understand how can such mistake happen, Your site claim that all the product are from authorised sellers and genuine. I want you to provide me the correct invoice of my product so that i can get it checked If my query is not resolved, i will be forced to report this case to consumer court and will also lodge an FIR of forgery . I am attaching my invoice for reference . Regards Sagar Kalra Contact Number:[protected]