Revolt Motors — Urgent Complaint - Revolt Electric Bike Battery Issue

I purchased my Revolt electric bike RV400 on 5/3/2022, and I have been facing severe issues with the battery system. The problems are as follows:

1.Sparking and Burning Smell: When attempting to start the bike, I have noticed sparking from the battery area, accompanied by a strong burning smell. This is a clear sign of an electrical malfunction that poses a significant safety risk.

2. Bike Won't Start: Due to the aforementioned issue, the bike has become inoperable. I am unable to use it for my daily commute or any other purpose, causing severe inconvenience.

3. Unavailability of Spare Parts: I have contacted the authorized service center for assistance, but they have conveyed that they lack the necessary spare parts to repair the bike. Moreover, I have been informed that it may take an additional 2-3 months to obtain the required components. This is completely unacceptable, as I experienced a similar situation in the past, with my bike spending 3-4 months in the service center without a resolution.

4. No Assistance from Revolt Customer Care: To exacerbate the situation, Revolt's customer care has refused to provide any meaningful assistance, leaving me in a frustrating and unsupported position.

I believe that the issues I am facing with my Revolt electric bike are not only detrimental to my safety but also a breach of the quality and reliability I expected from a reputed company like Revolt.

I kindly request your urgent intervention to address and resolve this issue. My expectations for a prompt resolution include:

1. Immediate Inspection: Arrange for an immediate inspection of my bike to identify the root cause of the issue and ensure it is rectified as soon as possible.

2. Provision of Spare Parts: Expedite the procurement and provision of the necessary spare parts required for the repair. A 2-3 month waiting period is unreasonable and untenable.

3. Alternative Solution: If it is not possible to provide a quick solution, I request that Revolt provides an alternative, such as a temporary replacement vehicle or a loaner bike to meet my transportation needs.

4. Assistance from Customer Care: Direct the Revolt customer care team to extend their support and work collaboratively in addressing my concerns.

I understand that Revolt is a well-regarded brand known for its innovative electric vehicles, and I hope that this complaint will be treated with the seriousness it deserves. Your prompt attention to this matter will not only restore my faith in the brand but also ensure my safety and satisfaction as a customer.

I look forward to a swift resolution of this issue and request that you acknowledge the receipt of this complaint at your earliest convenience. You can reach me at [Your Contact Information] for further communication regarding this matter.