Ritual Holidays (Corporate Office) — False commitment led to Horrible experience at Kashmir (May 23 to May 29)

archana sinha1502

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

The complaint is for :rporate Office: Ritual Holidays Pvt. Ltd 2172/5, Second Floor, Guru Arjun Nagar, Metro Pillar No 226, Opp West Patel Nagar, New Delhi, Delhi- 110008, India I would like to inform you that Ritual Holidays ( Delhi Branch Mr . PS rajput [protected])cheated us big time and had given us false commitment on all the aspects.Our trip to Kashmir is the most pathetic experiences we ever had!! 1.The team had committed and told us that all accommodations are of 4 star..however, we were made to stay in not even 2 star properties . 2.We had to pay an additional 9000 Rs to the agent for our Srinagar accommodation because we could not stay there and he had demanded that amount from us to shift us to better accommodation( Mannat Resort) 3. As per commitment, All transportation for sight seeing was included in the package. We had booked an INNOVA for 24/7 availability. However, Their trip organizer at Kashmir ( Mr, Tahir) dis agreed and said that we will have to bear all the cost for travelling to local sight seeing.We had to spent another 15K amount paying for vehicle at pahalgam, Gulmarg and Sonamarg. 4. They charged us 13k for cancellation charges. However, Mr. Tahir very clearly stated that it was never booked until 22nd May so I wonder why did you charge us 13 k and for what??? 5. Ritual Holidays changed all the accommodation in the last hour and made us to stay in non rated hotels. 6. Right from the beginning we had clearly stated that we never wanted to stay in the House boat still we were forced to stay which we had to change in the last hour paying an additional 3 k. Overall, we had a very traumatic experience and we would like you to return the additional money which we spent on the trip to make it livable. Pls. refund the amount ( 9K +15K + 13K ) = 37 000 Rs to us at the earliest and confirm And now, They are just not responding. Pls. help in getting this resolved. Saket Kumar [protected]

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archana sinha1502

from Gurgaon, Haryana

Pls help resolve this issue..thanks

jagadishsethi

from Gurgaon, Haryana

RITUAL HOLIDAYS PVT. LTD. A TOTALLY HOPELESS SERVICE - Trip to Udaipur, The Hotel booked was hopeless - not worth, moreso even the transportation provided was not proper. Even on 29th Dec. after 3 P.M. no vehicle was provided. Had to arrange another Hotel at Udaipur and extra charges were directed to be paid. Initially the Hotel was not in the list but later it was added and provided. Photos taken and sent back. No proper back up..A totally Hopeless service. I am intending to file a complaint with Taxation agencies and also with the Consumer Courts for the cheating done. The services provided shows that the so called reviews are all arranged and manipulated. A demand of Rs.38, 650/- INCL. TAXES was made and paid. No Proper Bill showing GST has been issued. The trip was from 28th Dec. 2017 to 31st Dec. 2017 the Hotel at Pushkar and at Mayur (Mayur Inn) were pathetic - not worth.

jagadishsethi

from Gurgaon, Haryana

RITUAL HOLIDAYS PVT. LTD. A TOTALLY HOPELESS SERVICE - Trip to Udaipur, The Hotel booked was hopeless - not worth, moreso even the transportation provided was not proper. Even on 29th Dec. after 3 P.M. no vehicle was provided. Had to arrange another Hotel at Udaipur and extra charges were directed to be paid. Initially the Hotel was not in the list but later it was added and provided. Photos taken and sent back. No proper back up..A totally Hopeless service. I am intending to file a complaint with Taxation agencies and also with the Consumer Courts for the cheating done. The services provided shows that the so called reviews are all arranged. Even made to pay Rs.6200/- for another Hotel i.e. Vatika Inn for 2 days as the Hotel MAYUR IN was pathetic.