Royal Enterprises — full advance payment taken and no service

Address:400064
Website:Mumbai

Royal enterprise is a placement agency for maids based in malad, mumbai and they have taken full advance payment of 12000 for one year of service and now i have not been given any maid. They sent 2 maids n both left within a week and its more than a month and no proper response from mr. Ashish who is currently handling the same.
Please guide me as to what can be done in this matter as the company is not ready to refund my money also.
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    Malad West, Maharashtra
    India
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