| Address: | Tees hazari, New Delhi, Delhi |
I travelled wth my 3yr kid and father from dehradun to delhi. Timing was1030am. But in just 3hrs of journey we had enough, and left the bus at haridwar. Booked another transport to continue till delhi. Had my worst experiences on it.
1-the bus that was allocated was of yolo not royal safari.
2-it was dirty with wrappers, water bottles and left over eatables everywhere.
3-it was very dusty inside.
4-air condition wasnt working, neither the fan. When asked my me and other passengers they switched on the blower that gave hot air. As a result it became more stuffy and claustrophobic inside.
5-in total of 5 people were puking including my kid bcz their was no air circulation inside as i mentioned only blower was on. An elder lady even sat next to the conductor and puked all the way. Then as they saw that passengers are complaining they opened the bus cabin door and all the air from outside including dust and smell started coming inside the cabin. They couldn't fix the aircon.
6-they took the route of rishikesh, haridwar roorkee wch wasnt mention while booking and this is not the volvo route.
7-lastly when i made a complained online a person named mahender called from their office at tees hazari and said that it was our fault that we were feeling so sick inside the bus!! Adding on he said why dint we tell the bus conductor to clean the bus!!
He wasnt ready to understand that the yolo bus just stuffed us all in like animals and drove. We won't ask them to clean and dust on our face, bcz we have to anyways sit thru the dusting process and as a result cough and sneeze.
8- i again got a call from that office saying if i give them 5star then i will get a refund back, my question is if the company is honestly sorry about what we experienced then will they ask us to rate it 5star?
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