[Resolved] Royal Sundaram General Insurance — very poor customer service
A
ajvjayachander
from Bengaluru, Karnataka
My policy expires on january 2, 2019. Till date i have not received the renewal quote with full break. I spoke to customer service more than a month back requesting for the details. The customer rep informed that he would send the requisite information as well as a revised quote. Till date there is no response. Every time i call up customer service and remind them of this call. I am promptly told that a note is being sent to the concerned department and i will receive a call. I have received no call. It appears rsgi is not interested in renewal of car policies.in view of this poor service, i have moved to icici which provides a far more proactive customer and friendly service
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Jan 29, 2019
Complaint marked as Resolved
Royal Sundaram General Insurance customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2018
Royal Sundaram General Insurance Customer Care's response Hi Ajvjaya Chander, we regret the inconvenience caused. Please share your contact details with us at customer.[protected]@royalsundaram.in and our team will look into the matter.
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