Royal Sundaram Insurance — Royal Sundaram Insurance - Denying to accept Medical exp Claim

Address:

Amravati, Maharashtra

I am holding Royal Sundaram Hospital Cash Insurance Plan (Policy number HC[protected]) for my parents. The plan was taken in the year 2013 for 2year. My father was admitted to Chintamani Hospital, Amravati on 11th December 2014 & discharged on 13th December 2014 (for treatment Abdominal pain) I applied for claim which was registered on 18th December 2014 but after some days I got acknowledge letter on 3th Feb. They informed me our supervise will collected all document form your hospital and claim will take 15-20 working days to process. After one month i.e on 10th March, I got claim rejection letter with some reasons. After that I have sent mail on health.[protected]@royalsundaram.in for claim Clarification but still I am not getting any calls or mails from their side. Lots of time i spoke with customer support of royal sundaram but they are helpless. I have request they to send me direct contact of review or department but they were not able to provide. I request to Consumer Complaint portal to help me to get this money from insurance company or suggest me what step I have to take against them. Regards Amit Bhattad