Royaloak Furniture — Broken recliner

The recliner i bought 5 months back is now broken and i have been trying to reach out to royal oak from 3 days and the call does connect to the customer care

1) i spent 70k on this product and it being broken with 5 months is a shame especially when we used this so occasionally

2) customer service is so useless

3) If this is not fixed as soon as possible I am going to sue the company and take it to customer court and post negative reviews on all social media platforms and will ask all my friends to do the same