Royaloak Furniture — Defective Mourya Wood King Bed

I am writing to express my dissatisfaction with the recent purchase of a Mourya Wood King Bed from your store on 24th April 2023, as per Invoice no. SWSAL23-24/33, (copy attached) for the amount of Rs. 42, 500/-. The purchase was made at your Mangalore branch, M/s Styleworks (RoyalOak).

Regrettably, since the day of delivery, the bed has remained unused in a guest bedroom at my residence in Mulki, Mangalore. To my dismay, upon a recent inspection, I discovered significant wood deterioration and powdery residue within the bed frame. This alarming defect is entirely unexpected for a product of this nature and price point.

I have attached photographs of the defect to this letter, which clearly illustrate the extent of the issue. As soon as I noticed this problem, I promptly lodged a complaint with your Mangalore showroom. A few representatives from the company have visited our residence, verified the defect, and assured me a replacement would be arranged without delay.

However, it has now been a considerable amount of time since the initial complaint was filed, and I have yet to receive any communication or action regarding the replacement of the defective bed. This delay is causing significant inconvenience and disappointment, as we are unable to utilize the guest bedroom due to the non-functional bed.

I kindly request that you treat this matter with urgency and make the necessary arrangements to replace the defective Mourya Wood King Bed immediately. I believe that your company values its reputation for delivering quality products and excellent customer service, and I trust that you will take swift action to rectify this situation.