[Resolved]  Royaloak Furniture — magna 3 seater 2 seater

Hi all
I have bought magna 3 seater and 2 seater a month before. I was very excited and chose magna.. They delivered on time and installation people also came.. After installation we came to know damages were there in the both sofas.. Immediately i called customer care they said will get replacement fully. So i was waited.. It took almost 15 days to get the replacement.. Finally the sofa came.. After they delivered i was shocked.. The sofa color is different and the size too. Again immediately i called customer care they said will get the replacement.. I was waiting whole week.. About a week later they said this is new consignment so slightly difference will be there.. But i was not satisfied.. I felt that previous sofa itself good than new consignment sofa... Ispent so much money but really unsatisfied.. I didn't get the same product which i saw in the display really i wasted my hubby's hard earned money simply for brand..
So please don't see the brand..
Normal shops will do better than these brands
Thanks
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Nov 3, 2017
Complaint marked as Resolved 
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Poor experience against a well known brand
sekula's reply, Jan 5, 2019
its not a well known brand bro its a fake company with idiotic people working there
Whatever finally Customer satisfaction is MISSING
Thanks for ur response
4 days back i booked a product so now i want to cancel the product from past 2 days i trying to call customer care but no one is receiving the call. order no. ROY001006, reg no.[protected]. i booked it online.
sekula's reply, Jan 5, 2019
Hello Vishnu, u will not receive ur refund i can bet u dat, no one will pick up ur calls and even if they pick up they will tell u that the online team will get back to u but no one will get back to u ever, go for a consumer forum court and start the legal process, the same dey did to me they havent refunded me my money for past 65 days

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