[Resolved]  Royaloak Furniture — Online order delivery pending since 7 months

Order Date: May 28, 2022
Order Id:[protected]
Ordered through https://royaloakindia.com/
The order has been in Ready to Delivery state since past 7 months. Contacted the customer service more than a dozen times to ask if they can deliver the product or will they refund the amount.
They always tell me that they will check with online team and get back to me, but they never got back to me.
It would be still ok for me if they can deliver the product or refund the amount.
I'm very disappointed with the irresponsibility of the customer service.