Comments
Seems Royaloak is trying to compete in Indian market with international standards, however they are challenged with globally famous "The chalta hai" attitude of customer facing employees right from so called technicians to service manager to customer care agents..
attached in the picture of what they have delivered as a new product and customer care + technicians have been offering to settle with doing a touch up / patch work . I ask them why should i settle for something thats usually sold as 'Factory Seconds' at much discounted prices when i have paid a full price????
I call upon Royaloak management team to take the responsibility of damage and provide the replacement immediately as per global quality standards.
Unhappy Customer
Invoice number[protected]
attached in the picture of what they have delivered as a new product and customer care + technicians have been offering to settle with doing a touch up / patch work . I ask them why should i settle for something thats usually sold as 'Factory Seconds' at much discounted prices when i have paid a full price????
I call upon Royaloak management team to take the responsibility of damage and provide the replacement immediately as per global quality standards.
Unhappy Customer
Invoice number[protected]
44%
Complaints
1513
Pending
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Resolved
662
+91 88 8079 8811
+91 80 6454 1032
6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
I feel that the complete incident is due to lack of company internal process knowledge and management should train every staff to avoid these kind of incidents for better service.