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BTW heres the mail sent to customer care immediately after the discussion with so called senior tehnician.
"One Mr. Sharma called just now and again tried to convince me to get it 'repaired' stating the company policy is not for replacing any goods.He has fianally promised to work internally on the replacement and reveret back.
I once again call upon Royaloak management to be involved in the matter, take responsiblity of the damage and
replace damaged piece like its done worldwide in case of damaged product deliveries."
on top of it if the respected agent writes by distoring the fact that i did not allow the technician to visit shows the low integrity levels of the organization.
"One Mr. Sharma called just now and again tried to convince me to get it 'repaired' stating the company policy is not for replacing any goods.He has fianally promised to work internally on the replacement and reveret back.
I once again call upon Royaloak management to be involved in the matter, take responsiblity of the damage and
replace damaged piece like its done worldwide in case of damaged product deliveries."
on top of it if the respected agent writes by distoring the fact that i did not allow the technician to visit shows the low integrity levels of the organization.
Finally did royal oak resolved your concern or not? I am facing similar kind of issues with them.
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+91 88 8079 8811
+91 80 6454 1032
6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
you want to send the technician to glue up / patch up the seconds material for which you have charged me the price of new???
have clearly told you this is not acceptable...please arrange to send fresh material instead of showing your "fooling the customers" attitude