RummyCircle.com — Amount not credited to my rummy circle account

I have added amount of 2000 to rummy circle account which was in pending and later it got successfull transaction I have shared every detail of the transaction including UTR no[protected] but rummy circle saying amount not received. I have contacted my bank they clearly told that amount got credited to the said merchant but still not refunded it or added to my rummy circle account.
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