[Resolved] RummyCircle.com — My account being closed illegally

vkt007

from Kharagpur, West Bengal

Website:

www.rummycircle.com

My id is vkt007. Why my account can be closed? I have only asked for refund because in weekend loot tournament today also & last week when i played it showed no prizes in 1st round but initially at the joining it was showing 250 prizes in 1st round. So where i m wrong to complain about it. You have replied that no prizes were in offering in 1st round. Today you have placed the tournament. I have taken s screenshot & sent to you that it was true what o was saying & that's why by seeing that i have joined. Why one will join this if one player only move to 2nd round. Its better to play cash games. I m playing for so many months now. I have never complained like this on losing money. I lost 3000 in 2days. Had i complained?? You are doing illegal thing by closing my account. I m indian citizen& i have a right to play like other indian citizens.& of something wrong is happening i have the right to complain about it. Its up to you now you will refund my money or not or whether i m wrong or right. I have given you the proof with screenshot what i was complaining about.
Plz open my account as i have not done anything wrong.

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Mar 19, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Aug 23, 2016

Updated by vkt007 They have threatened me on 22Aug on phone & not opening my account ..they also stuckdd my money.

Aug 24, 2016

Updated by vkt007 To
Consumer complaint forum,
My I'd is vkt007.Rummy circle has closed my account illegally on 19th August..Total account balace was 24, 000 INR. I have sent them many e mails since 4 days but you they are not bother to reply any of them.Even
Now today their executive ithreatens me by calling me to quit from their website & never play there.How dare he threaten me like this? I m a citizen of India & I have a right to choose.Who is he to threaten me?
1)I have complained about wrong information equal to cuheating from their side but they refused to accept.
2)when I sent them a solid proof which shows I was right, they just closed my account illegally because there can be more proofs I can gather.
3)Now they are not replying any of e mails sent by me which is a deliberate service fault & came under descrimination from person to person under SC/ST act.As I belongs to ST category.
4)They have not replied until today & even today for threatning me.what kind of gundagardi is this??It shows they are just not interested in calling & resolved the problem .It was just a stunt.
5)They have not put up their contact no.s. in customer care for direct contact if any problem occurs.All other rummy service providers are providing that & also having apps directly on android play store.It means they are not serious about resolving complaints.

They have violated Indian citizens right of mine, Service act given by any company & SC/ ST act by descrimination.
If some one complaints to them against their services etc. They will closed down their accounts to shut their mouths.
Plz take serious action against them & instruct them to open my account immediately.

Thanks& Regards
-Vivek kanwat

Verified Support

Feb 14, 2019

RummyCircle.com Customer Care's response We request you to kindly write us mail and send it to [protected]@rummycircle.com in order to assist on better way.

Thanks & Regards
RummyCircle.com