Safexpress — My consignment is not delivered

Address:bhilai 490023

Consignemnt details:-
INV NO : C/23-24/119 TO 120*
Transport: SAFEXPRESS
Waybill/LR/Docket No:[protected]
Weight: 35.560+39.000KGS
Date: 02/05/2023
No of Parcel: 2
Booking type: PAID
My consignment was arrived to our local safexpress depot on 06.05.2023 but the office had not process for delivery untill i contacted today request them thrice telephonically then they said that the consignment will reach my office today. Why it is so delayed in delivery in local level?
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Kindly call us at our toll free number[protected]
We are extremely apologetic for the inconvenience caused to you. Kindly contact us at our toll free number[protected].

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