Safexpress — My package not delivered

On 29th April i got a call from Pune safexpress and gurgaon safexpress stating my Waybill[protected] is missing from warehouse and they were asking to file a claim. How careless people are these members. My package has a life of emotions to it. I hate safexpress. The claim which they will provide will not match the worth of emotions things that were inside the package. Hate safexpress completely